Fibre Network Maintenance
Taking care of your network
The last 10 years have seen a rapid deployment of fibre networks across the UK to connect customers with superfast, reliable broadband.
However, the work is not over.
We are your network maintenance partner and are ready to carry out a wide range of maintenance activities. From complex network migrations to replacing damaged cables overnight. We have the specialised resources and experience to keep your network online and your customers happy.
Outsource your problems to us.
Our maintenance services
- Maintenance consultations
- Cable diversions
- Network migrations
- Damaged cable replacements
- Network uplift
- Capacity upgrades
- Network resilience/redundancy
- Outage resolution
- On-call services
We offer these as a full turn-key service – to take the stress away from you.
Our Process
1. Consult
We meet with you to analyse the problem and advise on the least disruptive, most cost-effective solution.
2. Execute
We mobilise specialised teams to carry out specific parts of the project. Every stage is tracked online and is overseen by our experienced maintenance operations manager.
3. Support
Remote and on-site support teams will be on-call for 6 hours post completion, to ensure a smooth handover and to iron out any customer affecting issues resulting from the work.
Frequenty Asked Questions
How do we go about planning for network maintenance?
The first step is to identify what parts of the network you want to carry out maintenance on. This may be instructed to you by a third party i.e. Openreach as part of a diversion project or you may be aware of some parts of your network that are in particularly bad condition and make the decision to uplift these areas.
Once you know the what, we can help with the how. It can be difficult to know the best solution to the problem. That’s where we can offer a consultation service to analyse and explain different options and the pros and cons of each. It is only after this that you will be able to make an informed decision.
Why is network maintenance important for our network?
A network will always need some level of maintenance, especially as it expands and ages. Having a well-maintained network, over time, will greatly reduce the amount of customer downtime and there for increase customer satisfaction. It is always better to carry out planned maintenance work rather than have un-planned outages – as these can be hugely customer affecting and very costly to fix.
What does network resilience/redundancy mean?
Network resilience/redundancy refers to a network being resilient to disruption. In real terms, it means having multiple feeds to a single piece of equipment so that in the event of one being cut off, the other with automatically take over. This means customers stay online throughout the disruption.
Why do some maintenance works need to be done at night?
All customer-affecting maintenance work is done at night, simply to minimise the impact on the customers. Although they should always be informed of outages to their service, at night there is much less traffic passing through these networks so the risks of affecting customers are much less.
Do you offer a call out service?
We do offer a 24-hour call-out service. However, our SLAs (service level agreements) vary largely from client to client, depending on their network and their own SLAs with their customers. If this is something you want to discuss, please get in touch via our contact page or our free consultation form.
Free 30-minute, no-obligation consultation
If you think we can help your business, please book a consultation via our simple booking form. We are always happy to have a chat!